Top Tips from Top Producers:
What the Most Successful People Do Differently
Sales
Dealing
with ego-driven buyers
The
key to dealing with ego-driven buyers is to get them talking about
their problem. Ask them to list possible solutions to their problems
and then see what you can agree on. Remember, what comes out of
their mouths means more to them than what comes out of your mouth.
It’s almost impossible to listen yourself out of a sale!
Motivation
Action
creates opportunity
The
idea that you have to develop bravery in order to act is ludicrous.
In reality, the most successful people don’t hesitate to act while
afraid. They know that sometimes you have to act your way into
thinking. Once you’ve taken action, you begin to think more clearly
about what’s important. Taking action a few times leads you to
develop courage and confidence.
Thinking and planning—although important—mean nothing if you never
take action. Remember that action creates opportunity; indecision
creates nothing.
Management
Improving
performance
To
improve employees’ performance, identify and maximize their strengths
first. By praising employees for their strongest skills and abilities,
you give them the confidence and motivation needed to use those
strengths to overcome weaknesses.
For example, if an employee builds great relationships with co-workers
but has problems with basic skills, guide the employee toward
finding a co-worker willing to help him or her to improve those
basic skills.
People whose talents are acknowledged become much more motivated
to identify their weaknesses and to do their best to improve.
If you continually focus on weaknesses, your people will always
feel weak.
Customer
Service
Top
complaint from call-in customers
Don’t
make callers repeat themselves. Someone who has explained a problem
three times to three different people hangs up angry, whether
or not the problem is solved. Recent studies reveal that people
want to deal with just one service representative. Customer service
systems that focus on providing that always receive the highest
ratings.
Communication
Public
presentation skills: PowerPoint problems
The
simple key to an effective PowerPoint presentation is to make
sure that you say exactly what appears on-screen. If you say something
other than what the audience is viewing, learning does not take
place. We recommend you decide precisely how you will say something
and then create the slide to match your speaking style. This can
prevent the syndrome known as “death by PowerPoint.”
Visual
Design
Clarity
is king
Web
sites and brochures tend to look busy in order to show they mean
business. Unfortunately, the cluttered design means clarity is
lost—to the point that people might think the look is cool but
they don’t really grasp what’s being communicated. They won’t
call you and say, “Hey, I don’t get it.” Instead, they’ll do business
with someone whose message is clear!
Special effects are easy. Simple elegance takes
talent.
If you have questions or would like more details on how to put
these tips into practice, feel free to contact us.
A
Note from Garrison
Big
thanks!
We
would like to thank everyone for all the referrals you have given
us this year. We greatly appreciate your help in our success.
Wynn Solutions specializes in speaking engagements and in providing
training, coaching, consulting, and visual design services to
help clients succeed on several fronts—sales, marketing, motivation,
management, customer service, communication,
and more.
Wynn Solutions
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