Business Etiquette Training Programs

Entertaining, Customized, Research Based Inhouse Training Programs for Business Etiquettezz

• Business Etiquette Workshop: The Basics
• Advanced Business Etiquette Workshop
• Building Effective Relationships

Wynn Solutions In House Sales Training Customization Process

Business Etiquette Workshop: The Basics

Etiquette is from the Latin word meaning “to attach.”
People become attached to those with good behavior.

The importance of professional business behavior

• Building better business relationships
• Presenting a positive image
• Exercise: Do they think you are right for the job?
• Why work relationships are so important

The basics of corporate culture: Expectations

• Appearance
• Behavior
• Exercise: The encounter

Are you really judged by how you look?

• Specifics on neatness and cleanliness: Laborers & Office workers
• Shoe issues
• Jewelry
• Grooming: Beards & hairdo’s
• Piercing: We’ll take your word for it!
• What does the expression on your face say?

Dressing for success

• The history of business attire: From the oil patch to the boardroom
• Effectively (and legally) handling dress code issues
• How to interpret the term business casual: Setting the standard
• Fashion and function: Clothing that works

The specifics of business dress

• Business casual
• Tips for men
• Tips for women
• Business business
• Formal wear

Formal dinning: The fine art of sitting down

• Napkins and utensils
• Soup issues
• Banquettes
• What to order
• Buffet strategies

Business dinning tips

• The mission of the meal
• When to pay
• The top five things you need to know

Moving from self conscious to self aware

Meet and greet: the basics

First impressions

• Handshakes and mannerisms
• Considering local customs
• Having the right tools to be successful
• Dressing appropriately

Introductions

• Who introduces to whom?
• What information to give
• Forgetting names

Making conversation

• The formula that never fails
• What to avoid
• Good topics
• The fine art of saying goodbye

Communications

Telephone etiquette

• Answer professionally
• The super-hold formula
• What makes people really angry
• Handling phone calls when someone’s in your office
• Cell phone tips

Email issues

• Don’t send emails when you are upset
• Asking someone if they want to be on your list
• Sending information in text: The body of the email
• Sending attachments
• Never forward jokes
• Always blind carbon-copy your list
• Put your reply at the top of the email
• Other ideas

Are you rude?

• What is considered rude?
• Rudeness creates long-term problems
• Can you control your rudeness?
• Being rude to customers

The Business Etiquette of Top Producers: Research results

• They have an awareness of how to conduct themselves in front of customers.
• They do not wear sunglasses indoors or at night.
• They never have anything in their mouth when dealing with customers.
• They have effective voice-mail messages that communicate that they consider the call important and will call back right away.
• They return all phone calls within two hours, if possible.
• They turn their cell phones off in customer meetings.
• They send brief e-mails that are clear and spelled correctly.
• They always have a pen and paper handy when meeting with customers.
• They dress appropriately for their customers and make sure their clothes are clean and in good condition.
• They know who is going to pick up the check at customer meetings before they enter the restaurant.
• They use basic dining etiquette, including keeping a napkin in their lap when seated at the table.
• They do not drink heavily in front of clients.
• They do not wear hats at the dinner table.
• They do not criticize their coworkers in front of customers.
• They do not tell potentially offensive jokes in front of customers and coworkers.

Advanced Business Etiquette Workshop
Building Effective Relationships

Etiquette can be the difference between success and failure

• Prevent behavior from reducing the impact of talent and skill
• Reduce unprofessional conduct in meetings
• Create a culture of courtesy and professionalism
• Build better business relationships with our prospects and customers
• Build better relationships internally
• Set guidelines for appropriate business dress
• Develop a consistent policy of behavior to project an effective company image

Suggested Agenda

Being the Best vs. Being Consistently Chosen ™

• The truth about trust
• Managing expectations and emotions
• The long term results of negative comments in meetings
• Giving people what they need: Care, value and prestige
• Does your approach match you skill
• How your behavior causes your skills and knowledge to lose impact

Managing your mouth

• Understanding your natural reactions
• How to catch your self saying the wrong thing
• Reducing sarcasm
• How to turn negative comments into positive reinforcement
• Accepting the shortcomings of your coworkers

Building better business relationships

• The fine art of being liked: Listening and learning
• Living with silence: The fine art of shutting up
• How to ask questions that identify needs
• Keeping in touch: Setting the standard for corporate communications
• Five things you should never tell a coworker
• How to avoid robbing people of their uniqueness
• Introducing your self to people you don’t know
• Professionally greeting people you know
• Effective relationships between managers and employees
• The business of getting down to business: Managing distractions

Tangible benefits from being a good listener

The ten most common etiquette mistakes

Everything you need to know about questions but were afraid to ask

• Best question: Based on what criteria are your decisions made?
• Questions prepared in advance and in sequence
• Winging it with a frame work
• Best question: So what do you think you will do now?

The power of dropping your judgments

• Judgment exercise
• Relating talents of top performers
• How accurate are your assumptions

The history of diversity: Divided we stand

• Where does prejudice come from?
• Neanderthals: Who are these guys?
• Henry VIII: The bad luck of the Irish
• Ten babies on an Island
• Belief systems create your experience
• Are you living someone else’s value system
• What gives America an advantage?

Cultural issues

• A few people from foreign lands: Trade development
• We are all from somewhere else: Some longer than others
• Asia: The oldest sophisticated culture
• South America: Don’t be all business
• American Stereotypes

Are Americans unpopular in other countries?

• Travel
• Habits
• An interesting History
• Religious differences

Government employees

• What is the general opinion?
• How do we overcome the perception?

Men are from Mars

• Do men and women think differently?
• Direct and indirect communication: The road trip
• Password
• Interruptions: Women don’t care about your diagnosis
• Recovery rates
• A brief lesson on discrimination

Managing your boss

• The meeting: What’s important
• The big three

Effective business conduct: Wrap-up

• Knowing what to say and when to say it
• Three conversations that almost always get you in trouble
• How to make business etiquette part of your department’s duties

The business etiquettque training segments/topics contained in this outline represent suggested agendas and are designed to be customized to your specific needs. The skill acquisition segments may also be customized and can vary in length. These segments do not represent the only opportunities for interactive participation in each segment. Each segment is approximately 30 percent presented materials, 35 percent skill acquisition, and 35 percent interactive facilitation.