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View the complete outline for business and corporate etiquette communication skills training program |
Knowing the right way to do things in the corporate world is as important as the knowledge of the skills to do it. This session is a comprehensive look at image, culture communication and diversity as it applies to American and global businesses.
Program includes:
- Dressing the right way for the job: Being judged in the first five seconds
- The basics of corporate culture: Everything you need to know to be a pro
- Some interesting formalities: The history of business etiquette
- Communication between men and women: The basics of diversity
- Expectations of behavior at outside business functions
- Telephone etiquette
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Communication in Action
This insightful one-day program combines Wynn Solution's research of 5,000 top communicators in 323 organizations and 11 industries, with specific strategies for building trust and gaining agreement. Going beyond best practices, this session will show how employees can achieve their goals without stepping on the toes of their coworkers.
Suggested agenda
How to make people feel important so you and what you have to offer will be important to them: creating an effective environment
- How to overcome resistance to change
- How behavior can cause skills and knowledge to lose impact
- Communicating change: How to move positive ideas through the company
- Dealing with difficult coworkers
- The truth about trust: How to make sure people feel heard
- How to get people to listen to you: Believability and clarity
- How to get people to agree with you: Managing expectations and emotions
- The five things you should never say to a customer or coworker
- One-on-one communication skills: Connecting with your coworkers
- The secret to success: Maximizing strengths and minimizing weaknesses
- How to stay motivated in difficult situations
- How engaged employees drive customer loyalty
- Accountability: How to avoid blame distribution
- How to manage your boss
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Creating Confidence: Improving Communications between IT and Operations
One-day communication skills training program
- Building trust: Understanding the issues
- Listening like a leader: Suspending assumptions
- Dropping your judgments
- Jargon: Understanding one another
- Is our technology getting the job done?
- Getting great results from difficult people
- Changing belief systems
- Action creates opportunity
- Addressing preconceived ideas
- Building a common sense of purpose
- The four basic motivators
- What’s important that may be difficult to measure?
- Defining mutually successful outcomes
- Making it happen
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How to effectively communicate
In a perfect world, safety information would be judged on content. In reality, most presentations are judged on how well they are presented. People are more likely to support, remember, and implement information delivered with the most impact. Presentations are only as good as the presenter. The good news is that regardless of your talent level, the effectiveness of your communication can be dramatically improved.
Top safety people deal with change and face reality: Culture change is possible! It has worked for others and it can work for you and your people. Remember safety and changing safety procedures are not the problem, resistance to this reality is.
Communicating safety through an organization is accomplished by looking at The Truth about Success™. Effective safety procedures and behaviors are spread through an organization through the building of good relationships and safety awareness. Below are some highlights of what top safety performers do that allow them to spread the message of safety through an organization.
- They know it is possible to do the job right and safely at the same time.
- They know production quality and safety go hand-in-hand.
- They respect their boss, and participate in the change process.
- They know the key to safety is making sure people are aware of their surroundings. They are present in the moment. The excuse "I was not thinking" is always false. Accidents happen when people think, just not about the task at hand.
- They are not afraid to ask questions
- They can clearly explain the safety procedures. Overcoming resistance to change and adapting to change are fueled by clear communications. When people are confused they are hesitant to act.
- They remember the critical five rules to communicating safety:
- I promise to take the time to think through what I am going to do so I can do it safely
- I promise to get the right PPE and use it all the time
- I promise to talk to you (my coworker) about the work you are about to do so I can help you do it safely
- I promise to do whatever it takes to help you my co-worker from ever being hurt
- I promise to thank you every time you remind me about a procedure or anything that keeps me from being hurt
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Communicating Training for communicating safety: Program Agenda
- Accepting decisions and working as a team
- How to effectively deal with change
- The truth about trust
- Listening like a leader
Selling your ideas
- Being the best vs. being consistently chosen
- Managing expectation and emotions
- The characteristics of top negotiators
- Selling safety: The specifics of your message
- Effectively explaining your value
- Leveraging relationships
- Effective questioning strategies
- Handling objections
- Gaining agreement
Stage presence: Putting passion and power into your presentation
- Getting their attention: From technique to talent
- Selling ideas in action: Impact and content
- Being interesting and holding their attention: Role-play
- Humor and entertainment value: Ideas, do’s and don’ts
- Talk tips: What professional presenters do differently
- Eye contact and body language: Delivery systems in motion
- The truth about confidence: Preparation and perception
- Your core message and critical beliefs: Reducing accidents
Developing stories to make and match your points
- Your opening: Defining the problems
- The body of your presentation: Information delivered
- Your closing: Solutions and summaries
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Basic Telephone Skills
One day communication skills program
Remember the last time you placed a call to a business you'd never dealt with before. What was your impression of the company? What led you to get that impression?
What impressions do callers get of your company? What is one of the most important things you can do to make sure that the impression you make on callers is a good one?
Have you ever been talking to someone on the telephone and heard only silence from the other end? How did you react? What message does that silence send?
Why is it especially important to give verbal feedback while talking on the telephone?
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Mandatory Mouth Management: The Key to Communication Success
We are what we repeatedly do but we can be perceived by what we repeatedly say. - Garrison Wynn
If you withhold the truth to protect yourself from the consequences of your actions, you may be called dishonest. If you point-out to your client, coworker or supervisor that they are not smart enough to hold their current position, you may be called every name in the book. If you don't control your responses you may never be called again. This session teaches the specific skills to say what needs to be said in a way that gets results rather than resentments.
Program includes
- Listening like a leader: advanced listing skills including the adultism theory
- Anger management: being upset in an appropriate way
- Looking for the good: what to say when it's hard to have a positive perspective
- Acceptance: changing what you can and working with what you can't
- The five things you never tell a customer/client
- How to talk well behind somebody's back
- Controlling your negative responses: the crippling damage of repetitive negative remarks
- The three key phrases that will propel your success
Please contact Wynn Solutions to discuss your training needs. Due to our partnerships with some of the nation's best speakers, trainers and leading authorities, we are able to offer your company a large variety of the highest quality training solutions. Phone: 888.833.2902