Knowing the right way to do things in the corporate world is as important as the knowledge of the skills to do it. This session is a comprehensive look at image, culture communication and diversity as it applies to American and global businesses.
Dressing the right way for the job: Being judged in the first five seconds
The basics of corporate culture: Everything you need to know to be a pro
Some interesting formalities: The history of business etiquette
Communication between men and women: The basics of diversity
Expectations of behavior at outside business functions
This insightful one-day program combines Wynn Solution's research
of 5,000 top communicators in 323 organizations and
11 industries, with specific strategies for building
trust and gaining agreement. Going beyond best practices,
this session will show how employees can achieve their
goals without stepping on the toes of their coworkers.
How to make people feel important so you and what
you have to offer will be important to them: creating
an effective environment
How to overcome resistance to change
How behavior can cause skills and knowledge to
Communicating change: How to move positive ideas
Dealing with difficult coworkers
The truth about trust: How to make sure people
How to get people to listen to you: Believability
How to get people to agree with you: Managing expectations
The five things you should never say to a customer
One-on-one communication skills: Connecting with
The secret to success: Maximizing strengths and
In a perfect world, safety information would be judged on content. In reality, most presentations are judged on how well they are presented. People are more likely to support, remember, and implement information delivered with the most impact. Presentations are only as good as the presenter. The good news is that regardless of your talent level, the effectiveness of your communication can be dramatically improved.
Top safety people deal with change and face reality: Culture change is possible! It has worked for others and it can work for you and your people. Remember safety and changing safety procedures are not the problem, resistance to this reality is.
Communicating safety through an organization is accomplished by looking at The Truth about Success™. Effective safety procedures and behaviors are spread through an organization through the building of good relationships and safety awareness. Below are some highlights of what top safety performers do that allow them to spread the message of safety through an organization.
They know it is possible to do the job right and safely at the same time.
They know production quality and safety go hand-in-hand.
They respect their boss, and participate in the change process.
They know the key to safety is making sure people are aware of their surroundings. They are present in the moment. The excuse "I was not thinking" is always false. Accidents happen when people think, just not about the task at hand.
They are not afraid to ask questions
They can clearly explain the safety procedures. Overcoming resistance to change and adapting to change are fueled by clear communications. When people are confused they are hesitant to act.
They remember the critical five rules to communicating safety:
I promise to take the time to think through what I am going to do so I can do it safely
I promise to get the right PPE and use it all the time
I promise to talk to you (my coworker) about the work you are about to do so I can help you do it safely
I promise to do whatever it takes to help you my co-worker from ever being hurt
I promise to thank you every time you remind me about a procedure or anything that keeps me from being hurt
Mandatory Mouth Management: The Key to Communication Success
We are what we repeatedly do but we can be perceived by what we repeatedly say. - Garrison Wynn
If you withhold the truth to protect yourself from the consequences of your actions, you may be called dishonest. If you point-out to your client, coworker or supervisor that they are not smart enough to hold their current position, you may be called every name in the book. If you don't control your responses you may never be called again. This session teaches the specific skills to say what needs to be said in a way that gets results rather than resentments.
Listening like a leader: advanced listing skills including the adultism theory
Anger management: being upset in an appropriate way
Looking for the good: what to say when it's hard to have a positive perspective
Acceptance: changing what you can and working with what you can't
The five things you never tell a customer/client
How to talk well behind somebody's back
Controlling your negative responses: the crippling damage of repetitive negative remarks
The three key phrases that will propel your success
Please contact Wynn Solutions to discuss your training needs.
Due to our partnerships with some of the nation's best speakers, trainers and
leading authorities, we are able to offer your company a large variety of the
highest quality training solutions. Phone: 888.833.2902
Wynn Solutions | 1302 Waugh Dr. #534, Houston TX, 77019 | 888.833.2902 Toll Free | 713.864.2902 Local | firstname.lastname@example.org