Communication Skills Training
Entertaining Business Training Programs
"The key to being able to communicate and benefit from each other is to truly see your own value. Doing so will allow you to see it more clearly in others."
- Garrison Wynn
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“Without a repeatable process of communication in place, our assumptions shape our relationships. They limit our vision and reduce the impact of our knowledge and experience.” - Garrison Wynn
Communication Skills - Program Titles and Descriptions
Business and Corporate Etiquette
Knowing the right way to do things in the corporate world is as important as the knowledge of the skills to do it. This session is a comprehensive look at image, culture communication and diversity as it applies to American and global businesses.
Program includes:
- Dressing the right way for the job: Being judged in the first five seconds
- The basics of corporate culture: Everything you need to know to be a pro
- Some interesting formalities: The history of business etiquette
- Communication between men and women: The basics of diversity
- Expectations of behavior at outside business functions
- Telephone etiquette
Communication in Action
This insightful one-day program combines Wynn Solution's research
of 5,000 top communicators in 323 organizations and
11 industries, with specific strategies for building
trust and gaining agreement. Going beyond best practices,
this session will show how employees can achieve their
goals without stepping on the toes of their coworkers.
Suggested agenda
How to make people feel important so you and what
you have to offer will be important to them: creating
an effective environment
- How to overcome resistance to change
- How behavior can cause skills and knowledge to
lose impact
- Communicating change: How to move positive ideas
through
the company
- Dealing with difficult coworkers
- The truth about trust: How to make sure people
feel heard
- How to get people to listen to you: Believability
and clarity
- How to get people to agree with you: Managing expectations
and emotions
- The five things you should never say to a customer
or coworker
- One-on-one communication skills: Connecting with
your coworkers
- The secret to success: Maximizing strengths and
minimizing weaknesses
- How to stay motivated in difficult situations
- How engaged employees drive customer loyalty
- Accountability: How to avoid blame distribution
- How to manage your boss
Creating Confidence: Improving Communications between IT and Operations
One-day communication skills training program
- Building trust: Understanding the issues
- Listening like a leader: Suspending assumptions
- Dropping your judgments
- Jargon: Understanding one another
- Is our technology getting the job done?
- Getting great results from difficult people
- Changing belief systems
- Action creates opportunity
Suggested resolution process
- Addressing preconceived ideas
- Building a common sense of purpose
- The four basic motivators
- What’s important that may be difficult to
measure?
- Defining mutually successful outcomes
- Making it happen
Top safety people deal with change and face reality: Culture change is possible! It has worked for others and it can work for you and your people. Remember safety and changing safety procedures are not the problem, resistance to this reality is.
Communicating safety through an organization is accomplished by looking at The Truth about Success™. Effective safety procedures and behaviors are spread through an organization through the building of good relationships and safety awareness. Below are some highlights of what top safety performers do that allow them to spread the message of safety through an organization.
- They know it is possible to do the job right and safely at the same time.
- They know production quality and safety go hand-in-hand.
- They respect their boss, and participate in the change process.
- They know the key to safety is making sure people are aware of their surroundings. They are present in the moment. The excuse "I was not thinking" is always false. Accidents happen when people think, just not about the task at hand.
- They are not afraid to ask questions
- They can clearly explain the safety procedures. Overcoming resistance to change and adapting to change are fueled by clear communications. When people are confused they are hesitant to act.
- They remember the critical five rules to communicating safety:
- I promise to take the time to think through what I am going to do so I can do it safely
- I promise to get the right PPE and use it all the time
- I promise to talk to you (my coworker) about the work you are about to do so I can help you do it safely
- I promise to do whatever it takes to help you my co-worker from ever being hurt
- I promise to thank you every time you remind me about a procedure or anything that keeps me from being hurt
Basic Telephone Skills
One day communication skills program
Remember the last time you placed a call to a business you'd never dealt with before. What was your impression of the company? What led you to get that impression?
What impressions do callers get of your company? What is one of the most important things you can do to make sure that the impression you make on callers is a good one?
Have you ever been talking to someone on the telephone and heard only silence from the other end? How did you react? What message does that silence send?
Why is it especially important to give verbal feedback while talking on the telephone?
Mandatory Mouth Management: The Key to Communication Success
"We are what we repeatedly do but we can be perceived by what we repeatedly say." - Garrison Wynn
If you withhold the truth to protect yourself from the consequences of your actions, you may be called dishonest. If you point-out to your client, coworker or supervisor that they are not smart enough to hold their current position, you may be called every name in the book. If you don't control your responses you may never be called again. This session teaches the specific skills to say what needs to be said in a way that gets results rather than resentments.
Program includes
- Listening like a leader: advanced listing skills including the adultism theory
- Anger management: being upset in an appropriate way
- Looking for the good: what to say when it's hard to have a positive perspective
- Acceptance: changing what you can and working with what you can't
- The five things you never tell a customer/client
- How to talk well behind somebody's back
- Controlling your negative responses: the crippling damage of repetitive negative remarks
- The three key phrases that will propel your success
Garrison Wynn, CSP
An internationally known National Speakers Association
member who has trained some of the most successful
workforces in the world.
A Fortune 500 department head by age 27 with a
background in sales, customer service, leadership
training and marketing.
A consultant with an industrial background in technology,
manufacturing, engineering and operations, Garrison
created custom products and solutions for companies
such as: Shell Oil, Lyondell, Mobile Oil and Exxon.
An experienced entertainer who has acted in films,
worked as a professional stand-up comic and hosted
radio and television programs.
Please contact Wynn Solutions to discuss your training needs.
Due to our partnerships with some of the nation's best speakers, trainers and
leading authorities, we are able to offer your company a large variety of the
highest quality training solutions. Phone: 888.833.2902, e-mail
Wynn Solutions
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