Entertaining Business Training

Seven-minute streaming video windows media file All programs can be customized to your industry and your organization's current challenges.

Tools, Guidelines and Principles
Why Wynn Solutions training programs work!

Wynn Solutions on-site trainers are experts at making information engaging, entertaining, memorable, and easy to understand. Learning experts agree that people retain and implement what they enjoy learning, what makes them laugh, and what they feel relates to them personally.

We combine industry-specific market research with surveys of top performers to give you a high-impact experience that goes beyond best practices. Our programs are fast paced, interactive, and focused on providing tools your people can implement right away.

Wynn Solutions specializes in customized training programs that fit the specific needs of your group by using proven strategies to link your business needs and objectives with appropriate training content, methodology, and resources.

Preprogram questionnaires, interviews with key personnel, assessments and research into the top 2 percent of your industry are methods used to make sure your group receives the most up-to-date and relevant information available.

Wynn Solutions training programs provide

• On-site, interactive training programs with top-notch experts known for their ability to engage an audience and build the rapport necessary for learning and measurable results.
• Solutions—not theory, but skills, approaches and techniques that are actually working in your industry to effectively gain and keep customer loyalty.
• Flexible program lengths to fit your training needs and schedule.
• Training needs evaluation to determine goals, set objectives, benchmark top performers and customize program modules to fit the needs of your personnel.
• Program content that help employees see the link between the training and their ability to contribute to the accomplishment of the organization’s business plan and goals.
• Programs that encourage attendee interaction and participation through fun, thought-provoking exercises and role play.
• Workbooks and Power Point presentations available for internal distribution.
• Results from our five-year study of 5,000 top performers in 323 companies and 21 industries. Click here for the full article on Wynn Solutions research results from top producers.

List of training programs

Research based training

All sales training programs include the “beyond-best” practices from the Wynn Solutions five-year survey of top producers.

• They explain the value of their service clearly in about 20 seconds.
• They develop simple and easy-to-maintain organizational processes that create client care.
• They are able to stay persistent because they have clearly defined outcomes.
• They spend approximately 50 percent of their time building relationships with top customers.
• They leverage existing relationships by being solutions providers.
• They survey their customers to find out what services they like best, then focus their offering in those areas.
• They manage expectations and emotions by setting those expectations and ensuring their customers feel heard.

What types of training does Wynn Solutions offer?

• Sales Training
• Customer Service
• Train-the-Trainer
• Safety Training
• Management Skills
• Change Management
• Leadership Skills
• Presentation Skills
• Organizational Change
• Goal Setting and Time Control
• Communication Skills
• Team Building
• Inbound Call Center Training
• Audit Skills Training

Skill Acquisition Exercise Examples

How behavior affects the sale
In this facilitated process, participants break into groups and try to agree on the level of satisfaction a member receives from a hypothetical encounter with a relationship-challenged salesperson. This exercise provides insights into how our behavior can greatly reduce the impact of our skills.

Assessing your listening skills
Participants listen carefully to what is being said by the facilitator and repeat what they hear. The rhyming sentences used by the facilitator are designed to distract listeners and get them to follow the pattern rather than the information. This exercise provides insight into how poorly people listen (the latest studies show that 75 percent retain as little as 10 percent of the information they gather) and demonstrates how top producers make the most of their listening skills.

Reacting effectively
In this facilitated process, participants break into groups and create scenarios involving the needs of problem clients. Then each group determines the effective response for each situation. This exercise provides tools for handling difficult behavior and gives insight into how our reactions create opportunity.

The sales call “live”
In this facilitated process, participants individually create three customized questions based on the information presented in this segment and role-play with a partner. Then the entire training team splits into two sections: the member consulting group and salesperson consultant group. Each team selects a representative and coaches him or her through a role-playing session. This exercise provides tools on how to move from objections to gaining agreement and gives insights into what we often forget about effective communication when we are in front of clients.

Training Problem: Our company needs training that relates to our industry and fits our distinct needs. Most companies are offering the same information in the same way to all of their clients.

Wynn Solutions specializes in customizing training programs to fit the specific needs of your group. Preprogram questionnaires, interviews with key personnel and research into the top 2 percent of YOUR industry are methods used to make sure your group receives the most up-to-date and relevant information available.

Training Problem: When we send employees for training, most find the instructor boring, find the information too complex to implement, or can’t remember what was said.

Wynn Solutions' on-site trainers are leading authorities who make information entertaining, memorable and easy to understand. Learning experts agree that people implement what they find interesting, what makes them laugh and what they feel relates to them personally. Trainers provide customized workbooks for each participant and work with management to design follow-up programs.

Why top producers and Fortune 500 companies consistently choose Wynn Solutions for customized training programs

Garrison was able to get through to our people like no one else. We thought we knew it all. We were wrong. ChevronTexaco

Some could consider our audience tough, but Garrison kept them riveted with his presentation. They constantly remarked that his presentation is one of the best they’ve ever seen. Comments include “Excellent,” “Great,” “Motivating” and “I will be able to put what I learned today directly to use.” Paula Temple-Downing, Resource Manager, Nortel Networks

Having attended the sales training and having heard the comments made to me by the salesmen, I must say this was one of the most productive seminars RMS has participated in, in the 14 years that I have been involved in sales management. We changed the date of our summer meeting to fit Garrison's schedule so that he could present the next round of the KSS training to us! Dave Johnson, VP Sales, Road Machinery & Supplies Co.

We have used Garrison 15 times already this year, with terrific results. His funny, interactive approach keeps the group focused, and his "Dealing With Difficult People" segment, among others, was particularly effective. Garrison helps us provide excellent value-added training to our customers. Joe Sprague, Director of Key Accounts, AIM Management's Financial Institution Division

You spoke at our sales rally last month. The response was phenomenal. We believe you made a real difference in the moral and education of our people. Thank you for the effort you put into your research. The knowledge of our industry was the key. I personally have benefited from your relationship sales approach, and have increased my average monthly sales performance by approximately 25% accordingly. I have been in sales for several years and I feel that I learned as much about sales in the one hour we had with you as I did in the entire year prior. The consensus from the sales group here at ALLTEL is that we are eagerly looking forward to our next training session with you. David Stephenson, Major Accounts Executive, Northwest Region, ALLTEL

The tools you taught us have made us more effective in opening relationships with our customers. Your recommendation to conduct a major training program with quarterly booster shots has proven to be the boost we needed. We are exceeding our goals! Eunice Munoz, Vice President Texas Region, Banco Popular

By customizing your presentations to fit our services and people, you helped us conquer our “Anti-selling” mentality and turned our sales force into confident sales people as shown by our growing lists of clients. Lindsey Smith, President, Survey Solutions

I just wanted to thank you again for the fine job you did communicating the importance of safety to our two hundred plus supervisors here at Lake Charles. You were excellent. The presentation held everyone's attention the entire time. I have heard numerous comments from attendees on how much they enjoyed it. PPG looks forward to continued work with you in the future. John Shamburger, PGG

Everyone I talked with had high comments on the customer-centered workshop you presented. The interaction between new and experienced salesmen helped drive the points home. Knowing our business and products gave credibility to the selling skills you were discussing. Thank you for a job well done. Larry Levet, Earthmoving Division Manager, Head and Enquist

Please contact Wynn Solutions to discuss your training needs. Due to our partnerships with some of the nation's best speakers, trainers and leading authorities, we are able to offer your company a large variety of the highest quality training solutions. Phone: 888.833.2902, e-mail Wynn Solutions