Manager Training Programs

Wynn Solutions provides customized, entertaining manager training programs to help managers recruit, retain and motivate employees.

Wynn Solutions management training programs work!

Wynn Solutions on-site trainers are experts at making information engaging, entertaining, memorable, and easy to understand. Learning experts agree that people retain and implement what they enjoy learning, what makes them laugh, and what they feel relates to them personally.

We combine industry-specific market research with surveys of top performers to give you a high-impact experience that goes beyond best practices. Our programs are fast paced, interactive, and focused on providing tools your people can implement right away.

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We do a lot of training and consulting with Wynn Solutions and people rave about the programs throughout the year. We also received good feedback from some of our most difficult attendees. - Elizabeth Cates, Director of Training, Metro Transit Authority

Management Training Programs

Letting people know how their contributions specifically created success for the team is what people need more than anything else. It is the baseline of effective leadership and the key to productivity. - Garrison Wynn

Based on results of the Gallup Institute study of one million employees, 400 companies and 80,000 managers Wynn Solutions management training programs share the wisdom of the great managers.

Quit managing for the miracle: People don’t change that much
Hire for talent, not just skill and intelligence
Spend most of your time with your best people
Your employees’ personal opinion about you can greatly affect your ability to raise their level of their performance

In order to keep and attract the most talented employees, managers need positive answers to these questions

Do I have what I need to do my job correctly?
Do I know what is expected of me at work?
Do I have the materials and equipment I need to do my work right?
At work, do I have the opportunity to do what I do best every day?
In the last seven days, have I received recognition or praise for doing good work?
Does my manager, or someone at work, seem to care about me as a person?
Is my development encouraged?
At work, do my opinions seem to count?
Does the mission/purpose of my company make me feel my job is important?
Are my coworkers committed to doing quality work?
In the last six months, has someone at work talked to me about my progress?
The last year, have I had opportunities at work to learn and grow?

Your manger training programs are working! We can see a big difference in the field on a daily basis and have a blueprint we can build on for managing our employees. This is a very tough group to work with and you guys did an outstanding job making this thing happen. Most training is boring, but you guys were funny and the tools were clear and easy to use. We just hired 600 people and I feel ready to handle our growth. - Director of Training, Conex

Manager Training Program Description

Managerial and Employee Relations: Developing Trust

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Managers and staff in the same room: We’ll look at the bonds that hold them together and the fears that keep them apart in this ground breaking trust-building session.

Program includes:

Intro: Guess what? Nobody’s in trouble
Roles and goals: What do we expect of each other?
Expressing yourself without accusation
Accepting responsibility for your actions
Addressing performance problems
Manager: “Manage thy self”
I disagree with you, but I’m willing to listen
Open forum: Cross pollination of ideas

How to be a New Manager

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As a first-time manager, fundamental supervisory skills need to be understood and executed correctly the first time. This workshop covers the basics in delegating, communicating, hiring, conflict resolution and dealing with difficult employees.

Program includes:

The big jump from staff to management
The seven characteristics of an effective leader
Handling problematic behavior and performance
Motivating your staff to peak performance
Critical day-to-day managerial skills
Projects and priorities
Communication skills for the new manager
The effective and the ineffective uses of power
Giving constructive feedback
Listening techniques

Key Objectives:

Develop a solid base of management techniques
Develop best practices for motivating and empowering employees
Create system for managing projects

Getting Great Results
Turning talent into performance

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In this one-day program, results from the largest management survey ever conducted are combined with a customized study of top managers in your industry. This session provides solutions on how to get the most from your people, regardless of their skill level. Participants learn to manage their ego-driven top performers; how to listen like leaders and make their people feel heard; how to hire for talent and turn it into top performance; how to create a culture of excellence with their most promising people; and how to help their low performers to fight their way to the middle.

Suggested agenda

Do you want to be right or effective?
How to get great results from people who may not be that great!
Behavioral leadership: Why skill and intelligence are not enough
The truth about trust: Listening like a leader
Hiring for talent: How to identify the specific reoccurring patterns that lead to successful job performance
Why companies are driven by people and not vision: Managing expectations and emotions
How the best in your industry succeed: Results of our customized research
Making change work: The flywheel effect
The secret of success: Maximizing strengths and minimizing weaknesses
How to keep and attract top performers
How great managers build a team out of individual performers
How to get more productivity from fewer people
Accountability: How to avoid blame distribution
From good to great: The bottom line
We have a choice: Making effective decisions
Understanding your contributions: The true value of what you do

Turning talent into performance

This manager training program is usually presented over the course of two days but can be customized to your needs.

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Highly Effective Supervisory Skills: How the best do it
Establishing credibility right away: Being a new manager
Regaining control of your department
Mismanagement pitfalls you’ll want to avoid
The proper use of praise
Daily priorities: Doing the worst first
What the most successful supervisors do differently

Getting great results from employees and coworkers

Difficult personality styles
Managing people you don’t like
Getting problem employees on board
De-escalate emotional confrontations
Better communication between men and women
Understanding your shape: Personality profiles
Diversity issues: Focusing similarities and not differences
Disciplinary actions: What every leader should know about employment law

Team building: The road to greatness

Bringing people together: Connecting individual and team needs
Instilling intrinsic motivation
The common problem technology industry leaders face
Being an effective press agent for your team
Developing a group concept and finding problem areas: Accountability, not blame
Conducting highly effective meetings
Rewarding achievers and helping non achievers

Communication in Action
Achieve Goals Without Stepping on the Toes of Others.

How to make people feel important, so you and what you have to offer will be important to them
How to overcome resistance to change
How behavior can cause skills and knowledge to lose impact
Communicating change: How to move positive ideas through the company
Dealing with difficult coworkers
The truth about trust: How to make sure people feel heard
How to get people to listen to you: Believability and clarity
How to get people to agree with you: Managing expectations and emotions
The five things you should never say to a customer or coworker
One-on-one communication skills: Connecting with your coworkers
The secret to success: Maximizing strengths and minimizing weaknesses
How to stay motivated in difficult situations
How engaged employees drive customer loyalty
Accountability: How to avoid blame distribution
How to manage your boss

Management and supervisor sessions

The death of military management: Reducing turnover, burnout prevention
Inbound operations management: Empowerment
Talking about growth: Letting your employees see their potential future
Outbound telemarketing project(s):How it works and how it doesn’t
Autocratic and democratic management styles: Working together
Developing a problem resolution system
Script development, pilot programs and direct mail

Influence in Action: Turning Talent Into Performance

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In this program, results from the largest managment survey ever conducted are combined with real-life executive management and leadership solutions to get the most from your people, regardless of their skill level. Executives and directors learn how to manage their ego-driven top producers, how to create a culture of excellence with their most promising people, and how to help the leaders they lead to become and stay influential.

Communicating Through the Chaos

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This research-based session takes a look at how top performing leaders communicate more effectively during turbulent times. Designed for the executive level, this session provides the bottom line on gaining agreement and responding effectively under adverse conditions.

Suggested agendas:

How to create more trust between departments
How to move beyond criticism and get things done
How to manage expectations and emotions
How to be right without making people wrong
How to create accountability in a difficult environment

Resources and Articles for Managers

Please contact Wynn Solutions to discuss your training needs. Due to our partnerships with some of the nations best speakers, trainers and leading authorities, we are able to offer your company a large variety of the highest quality training solutions. Phone: 888.833.2902 or use our form and someone will get back to you shortly.

We offer in-house employee training in the following areas

Manager Training Programs

Wynn Solutions provides customized, entertaining manager training programs to help managers recruit, retain and motivate employees.

Management Training Programs

Manager Training Program Description

Managerial and Employee Relations: Developing Trust

Resources and Articles for Managers