Management Training
Entertaining Business Training
Programs
"Letting people know how their contributions specifically created success for the team is what people need more than anything else. It is the baseline of effective leadership and the key to productivity." - Garrison Wynn
The wisdom of the great managers
Based on results of the Gallup Institute study of one million employees, 400 companies and 80,000 managers
- Quit managing for the miracle: People don’t change that much
- Hire for talent, not just skill and intelligence
- Spend most of your time with your best people
- Your employees’ personal opinion about you can greatly affect your ability to raise their level of their performance
In order to keep and attract the most talented employees, you need positive answers to these questions
- Do I have what I need to do my job correctly?
- Do I know what is expected of me at work?
- Do I have the materials and equipment I need to do my work right?
- At work, do I have the opportunity to do what I do best every day?
- In the last seven days, have I received recognition or praise for doing good work?
- Does my manager, or someone at work, seem to care about me as a person?
- Is my development encouraged?
- At work, do my opinions seem to count?
- Does the mission/purpose of my company make me feel my job is important?
- Are my coworkers committed to doing quality work?
- In the last six months, has someone at work talked to me about my progress?
- The last year, have I had opportunities at work to learn and grow?
Managerial and Employee Relations: Developing trust
Managers and staff in the same room: We’ll look at the bonds that hold them together and the fears that keep them apart in this ground breaking trust-building session.
Program includes:
- Intro: Guess what? Nobody’s in trouble
- Roles and goals: What do we expect of each other?
- Expressing yourself without accusation
- Accepting responsibility for your actions
- Addressing performance problems
- Manager: “Manage thy self”
- I disagree with you, but I’m willing to listen
- Open forum: Cross pollination of ideas
How to be a New Manager
As a first-time manager, fundamental supervisory skills need to be understood and executed correctly the first time. This workshop covers the basics in delegating, communicating, hiring, conflict resolution and dealing with difficult employees.
Program includes:
- The big jump from staff to management
- The seven characteristics of an effective leader
- Handling problematic behavior and performance
- Motivating your staff to peak performance
- Critical day-to-day managerial skills
- Projects and priorities
- Communication skills for the new manager
- The effective and the ineffective uses of power
- Giving constructive feedback
- Listening techniques
Key Objectives:
- Develop a solid base of management techniques
- Develop best practices for motivating and empowering employees
- Create system for managing projects
Getting Great Results
Turning
talent into performance
In this one-day program, results from the largest
management survey ever conducted are combined with
a customized study of top managers in your industry.
This session provides solutions on how to get the most
from your people, regardless of their skill level.
Participants learn to manage their ego-driven top performers;
how to listen like leaders and make their people feel
heard; how to hire for talent and turn it into top
performance; how to create a culture of excellence
with their most promising people; and how to help their
low performers to fight their way to the middle.
Suggested agenda
- Do you want to be right or effective?
- How to get great results from people who may not
be that great!
- Behavioral leadership: Why skill and intelligence
are not enough
- The truth about trust: Listening like a leader
- Hiring for talent: How to identify the specific
reoccurring patterns that lead to successful job
performance
- Why companies are driven by people and not vision:
Managing expectations and emotions
- How the best in your industry succeed: Results
of our customized research
- Making change work: The flywheel effect
- The secret of success: Maximizing strengths and
minimizing weaknesses
- How to keep and attract top performers
- How great managers build a team out of individual
performers
- How to get more productivity from fewer people
- Accountability: How to avoid blame distribution
- From good to great: The bottom line
- We have a choice: Making effective decisions
- Understanding your contributions: The true value
of what you do
Turning talent into performance
Two-day leadership/management workshop
- Highly Effective Supervisory Skills: How the best do it
- Establishing credibility right away: Being a new manager
- Regaining control of your department
- Mismanagement pitfalls you’ll want to avoid
- The proper use of praise
- Daily priorities: Doing the worst first
- What the most successful supervisors do differently
Getting great results from employees and co-workers
- Difficult personality styles
- Managing people you don’t like
- Getting problem employees on board
- De-escalate emotional confrontations
- Better communication between men and women
- Understanding your shape: Personality profiles
- Diversity issues: Focusing similarities and not differences
- Disciplinary actions: What every leader should know about employment law
Team building: The road to greatness
- Bringing people together: Connecting individual and team needs
- Instilling intrinsic motivation
- The common problem technology industry leaders face
- Being an effective press agent for your team
- Developing a group concept and finding problem areas: Accountability, not blame
- Conducting highly effective meetings
- Rewarding achievers and helping non achievers
Communication in Action
Achieve Goals Without Stepping on the Toes of Others.
- How to make people feel important, so you and what you have to offer will be important to them
- How to overcome resistance to change
- How behavior can cause skills and knowledge to lose impact
- Communicating change: How to move positive ideas through the company
- Dealing with difficult coworkers
- The truth about trust: How to make sure people feel heard
- How to get people to listen to you: Believability and clarity
- How to get people to agree with you: Managing expectations and emotions
- The five things you should never say to a customer or coworker
- One-on-one communication skills: Connecting with your coworkers
- The secret to success: Maximizing strengths and minimizing weaknesses
- How to stay motivated in difficult situations
- How engaged employees drive customer loyalty
- Accountability: How to avoid blame distribution
- How to manage your boss
Management and supervisor sessions
- The death of military management: Reducing turnover, burnout prevention
- Inbound operations management: Empowerment
- Talking about growth: Letting your employees see their potential future
- Outbound telemarketing project(s):How it works and how it doesn’t
- Autocratic and democratic management styles: Working together
- Developing a problem resolution system
- Script development, pilot programs and direct mail
About Wynn Solutions
Please contact Wynn Solutions to discuss your training needs.
Due to our partnerships with some of the nation's best speakers, trainers and
leading authorities, we are able to offer your company a large variety of the
highest quality training solutions. Phone: 888.833.2902, e-mail
Wynn Solutions
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