Team Building
Entertaining Business Training

"Building better relationships internally will improve your team’s ability to be consistently productive." Garrison Wynn

Depending on Each Other for Success
The truth about team building

Two half-day training sessions

Key objectives

• Create and leverage longterm relationships
• Create a team culture
• Provide cutting-edge and basic communication skills
• Gain a better understanding of how much control we have over our results
• Have fun!

• The history of teams
• How to be right without making people wrong
• The truth about trust: Creating the foundation of communication
• Listening like a leader
• How to get people to listen to you
• Language barriers and the language of trust
• Clash of the cultures: Understanding what we have in common
• How to get people to agree with you

• How to avoid blame distribution: Accountability in action
• How beliefs create experiences: The power of negative thinking
• The specifics: How teams can prevent productivity
• The specifics: How your team works well
• Getting down to business: Facing our solutions
• What is really important to us individually?
• Defining our role in the solution

Skill acquisition exercise examples

How behavior affects success
In this facilitated process, participants break into groups and try to agree on the level of satisfaction a coworker receives from a hypothetical encounter with a relationship-challenged person. This exercise provides insights into how our behavior can greatly reduce the impact of our skills.

Overcoming objections
Through a facilitated process, participants discover the six most common objections they face and together create effective solutions.

Assessing your listening skills
Participants listen carefully to what is being said by the facilitator and repeat what they hear. The rhyming sentences used by the facilitator are designed to distract listeners and get them to follow the pattern rather than the information. This exercise provides insight into how poorly people listen (the latest studies show that 75 percent retain as little as 10 percent of the information they gather) and demonstrates how top performers make the most of their listening skills.

Reacting effectively
In this facilitated process, participants break into groups and create scenarios involving the needs of problem customers. Then each group determines the effective response for each situation. This exercise provides tools for handling difficult behavior and gives insight into how our reactions create opportunity.

The agreement
In this facilitated process, participants individually create three customized questions based on the information presented in this segment and role-play with a partner. Then the entire training team splits into two sections. Each team selects a representative and coaches him or her through a role-playing session. This exercise provides tools on how to move from objections to gaining agreement and gives insights into what we often forget about effective communication.

Draining the doubt
In this facilitated process, participants make a list of three goals or accomplishments that they believe are just outside their reach. Then they use a patented process to literally remove the feeling of doubt around each item on the list. Due to our agreement with the creator of this exercise, we cannot describe this process in print. We will, however, be glad to discuss it verbally at your request.

• Available upon request
• Ask for details

The training segments/topics contained in this example represent suggested agendas and are designed to be customized to your specific needs.

The skill acquisition segments also can be customized and can vary in length. These segments do not represent the only interactive participation in each segment. Each segment is approximately 30 percent presented materials, 35 percent skill acquisition and 35 percent interactive facilitation.