Train-the-Trainer Programs

Effective Training and Coaching Techniques

• Interactive and action-based learning format, emphasizing modeling, practice, and feedback
• How to give feed back that won’t make your people defensive
• Knowing the difference between coaching an counseling
• Helping each employee work on their individual objectives
• Using praise effectively: avoiding drive-by praise
• Being prepared: The basics (themes, interesting content, connecting, inside jokes, enthusiasm)
• Formal presentation: Knowledge based
• Written materials and visual aids
• Presentation skills: Appearing polished, handling questions and creating a learning environment
• Operating under the company structure

The skill acquisition segments also can be customized and can vary in length. These segments do not represent the only interactive participation in each segment. Each segment is approximately 30 percent presented materials, 35 percent skill acquisition and 35 percent interactive facilitation.